In addition to the prices specified for the products, the respective delivery costs shall be added to each order, calculated as the sum of two factors: the packaging cost and the transport cost. The delivery cost depends on the weight and delivery destination of the order. The total postage will be automatically calculated when the customer places an order in the Online Shop. Please note that the factors considered in this calculation may vary and may change without notice.
Dispatches and Deliveries
For orders to be sent to the requested address, the customer must indicate the respective transportation option - National Transportation (in the case of Portugal) or International Transportation (outside Portugal). The order will always be dispatched with the respective waybill; The customer should take into account the fact that transportation times are estimated times, if the transportation company tries to make a delivery and the customer is not at home at the scheduled time, the transportation time may change.
As a general rule, the transportation times after dispatch of orders from QUINTA NOVA are:
. Between 48 hours to 96 hours for Mainland Portugal
. Between 4 to 15 working days for the rest of Europe
NOTE: QUINTA NOVA sends orders to the following countries: Portugal, Spain, Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom, Denmark, Finland, Greece, Ireland, Norway, Sweden, Switzerland*/span>*, Andorra, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Serbia, Slovakia, Slovenia, Turkey, Ukraine
*The shipping for Switzerland is limited up to 12 bottles per order and per client
. If the country for which you want to place your order is not on our list, please contact us via e-mail at firstname.lastname@example.org, so that we can evaluate the possibility of sending the order.
The customer will receive a notification email with confirmation of dispatch of the order as soon as it is processed, which will specify a link and tracking number to be able to track the dispatch. Orders are executed on a first-come, first-served basis, and are only dispatched after confirmation of payment; If for any reason the customer does not receive the transportation confirmation, he or she should contact QUINTA NOVA through one of the contacts listed below, and all available transportation information for the order will be resent.
After notification of dispatch, clients should follow and track the state of the order through the link provided by the hired delivery Company, since QUINTA NOVA does not notify the client of any change or delay on the delivery of the order.
All products sent by QUINTA NOVA must be checked upon delivery. If the customer finds that the order is damaged, he or she must immediately return it to the transportation company, and provide due justification for this return, on the transportation company's delivery note, and immediately notify QUINTA NOVA via one of the contacts listed below.
If, after delivery, the customer finds that any of the items is not in conformity, he or she must immediately contact QUINTA NOVA via e-mail email@example.com the order number, or the number of the order’s accompanying document, attaching images of the packaging as received and images of all items, so that the investigation process of the occurrence may be opened internally and the situation may be resolved as quickly as possible.
QUINTA NOVA is not responsible for dispatches made to countries where the respective law does not permit importation of alcoholic beverages. The customers shall be solely liable for any confiscation of the respective orders, as well payment of any customs duties. In the event that products are returned, QUINTA NOVA shall only refund the amount corresponding to the respective products. In the event of any doubt, customers may contact QUINTA NOVA before placing an order.
QUINTA NOVA has contracted services with specialised transportation companies for making deliveries in Portugal, Europe and most countries around the world. Every effort is made to comply with transportation and delivery deadlines, however it should be noted that possible delivery delays may be beyond the control of QUINTA NOVA, and in these cases, it is not possible to guarantee exact transportation times.
Most deliveries shall be made during normal business hours on working days, to the transportation address indicated by the customer when the order was placed.
In the event of an unsuccessful delivery attempt by the transportation company due to absence, an attempted delivery notification shall be left in the customer's mailbox, with the transportation company's instructions. Depending on the service and the transportation company, orders must be collected at the location indicated by the latter in the attempted delivery notification, or the indications specified in this notification must be followed.
If for any reason the customer is unable to receive the order, or cannot pick it up at the location indicated by the transportation company, he or she should contact QUINTA NOVA so that they can jointly find the most suitable solution.